|
WHERE
DO I GET A CLAIM NUMBER?
Claim numbers are issued by your insurance
company at the time you report your accident. Just jot it down and
bring it in with you when you come in to begin the repair process, we
will do the rest.
Back
to Top
ARE
YOU OPEN SATURDAY?
We are open on Saturdays from 8:00am-12:00pm.
Our regular hours are Monday-Friday from 7:00am
till 6:00pm.
Back
to Top
WILL
THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?
Absolutely. We generally order your vehicle's
parts at the time that we write the estimate and schedule your vehicle
for drop-off a couple of days later unless your vehicle is found unsafe
to drive, then we would help you arrange for a rental vehicle as soon
as possible. This enables us to provide quicker turnaround time.
Back
to Top
IF
MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
No. A car is a total loss only when the price of
repairs exceeds the insurance company's determined value of your
vehicle. Nowadays, most cars are built using unibody (frame and body as
one) construction. Our highly skilled technicians, with the aid of our
state-of the-art computer measuring system, can return your vehicle to
its original factory specifications. If it is determined that the frame
section is bent beyond repair, that section can simply be replaced.
Back
to Top
CAN
YOU MATCH THE PAINT COLOR?
Today's modern factory finishes incorporate
multiple layers of highly specialized paints. We have made a major
investment in the finest paint system available and constantly upgrades
its technology and equipment to ensure that each vehicle's paint
matches. We take special pride in our ability to match factory
finishes as the final step in the restoration
process.
Back
to Top
CAN
I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY
SHOP?
Yes. Just let your advisor know what other work
you would like done so that he or she can make the necessary
arrangements.
Back
to Top
HOW
LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
Your advisor can give you an estimate of the time
it will take to complete the repairs to your vehicle. Be sure
to check with your advisor for the specifics on your vehicle.
Back
to Top
CAN
I GET A RIDE HOME WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this service to
you. We want each customer's visit to be a positive experience and will
work diligently towards that goal. We provide
a pickup and delivery service.
Back
to Top
HOW CAN I GET A RENTAL CAR?
If you need a rental car, we can help
you make the necessary arrangements. Insurance companies will only pay
for a rental car if you have that option on your policy or if you are
the claimant. Check your policy and/or call your insurance
company to find out if you have rental coverage and what your specific
limitations are.
Back
to Top
HOW
WILL I KNOW WHEN MY CAR IS DONE?
You will be notified when your vehicle is ready
to be picked up. You can also check this website. You will see a
message next to the last picture of your vehicle telling you that your
vehicle is ready to be picked up. Feel free to call or e-mail your
advisor during the repair process if you have questions or concerns.
Back
to Top
IS
THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes. We guarantee all repairs with a Lifetime
Warranty.
Back
to Top
DO
I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will be
responsible for is determined by your insurance policy. If
you carry broad collision, and you were not at fault, your insurance
company most likely will waive your deductible. Insurance companies
determine fault by your account of the accident when you make the
claim, and by reviewing the accident report filed with the police
department. If you aren't sure about your deductible, you can call your
agent and he can tell you whether your insurance company has waived
your deductible or whether you will be responsible to pay this when you
pick up your vehicle.
Back
to Top
WHO
DO I PAY MY DEDUCTIBLE TO?
If your deductible is not waived, it will be your
responsibility to pay us when you pick up your vehicle. If you
aren't sure about your deductible, you can call your agent and he can
tell you whether your insurance company has waived your deductible or
whether it will be your responsibility.
Back
to Top
WHAT
FORMS OF PAYMENT DO YOU ACCEPT?
The easiest and most convenient way to pay for
your portion of the repairs to your vehicle is to endorse your
insurance claim check and submit it to the shop. Of course, cash and
checks are always welcome. Credit cards may be used.
Back
to Top
WHAT
ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with
time and use (i.e., tires, batteries, and suspension parts) are
commonly subject to betterment charges when they are replaced during
the repair process. These betterment charges are determined by your
insurance company and are pro-rated based on actual miles on your
vehicle.
Back
to Top
CAN
I WASH MY CAR?
RECOMMENDATIONS AND
PRECAUTIONS IN THE FIRST 30 DAYS
DO · Wash the vehicle by hand
with cool water and a very mild car wash solution using a soft cloth or
sponge. · Always use clean fresh water. · Wash your vehicle in the shade
DON'T · Do not use a commercial car wash. Stiff brushes or sponges
could mar the finish and damage the surface. · Do not "dry wipe" your
vehicle. Dry wiping can scratch the finish. · Do not drive on gravel
roads. Chipping the finish is easily done in the first 30 days. · Avoid
parking under trees and utility lines which are likely to attract
birds. Bird droppings have a high acid content and will damage a
freshly painted surface. Also, tree sap can mar or spot a freshly
painted surface. · Do not spill gasoline, oil, antifreeze, transmission
fluid, or windshield solvent on the new finish. · Do not scrape ice or
snow from the newly painted surface.
RECOMMENDATIONS AND
PRECAUTIONS IN THE FIRST 90 DAYS
DON'T · Do not wax or polish
the vehicle. This will allow the finish to dry and harden completely.
Back
to Top
|
