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ABOUT US

At Rocco’s Collision, our customers are part of our family. Since 1957, we have been dedicated to a tradition of customer satisfaction and quality collision repair.

We have the knowledge, expertise and technology to face the challenges of restoring every vehicle to pre-loss condition with vehicle safety being our number one priority. We have developed procedures to ensure our customers peace of mind. Our goal is to provide an unparalleled experience in collision repair. Rocco’s Collision is built with a team of highly trained, dedicated and technologically advanced employees. We proudly display our company values in all of our locations as well as in the personalities of our employees. Our core values; leadership, integrity, dedication, respect, growth and happiness are clearly visible to everyone that walks through our door. The culture at Rocco’s Collision, exemplified through our employees is just as important as any other part of our business.

From the very first interaction, you can expect hospitality at its finest. We understand that collision can be a very intimidating experience for our customers. For over 60 years, we have processed thousands of claims assisting our customers by eliminating the stress associated with this process. We are the experts and take our responsibility seriously. Our experienced staff has the knowledge necessary to navigate through the entire collision process from inception to delivery of the final product. Our proprietary systems, state of the art equipment and our master technicians have enabled us to become leaders in the industry. Our team is exceptional, our quality is impeccable and our speed is unmatchable, delivering vehicles faster than anyone else in the industry! Since 1957, our grass roots company has allowed the Rocco’s team to learn and grow with experience making our customers part of our family. This approach has exceeded all expectations, earning top rankings from all our major business partners. We consistently outperform over 18,000 of our competitors in quality, customer service and cycle time.

WHO WE ARE

Our Team

Mark Cipparone

President/CEO

Mark Cipparone

President/CEO

In 2001 Mark Cipparone took over the family body shop business, a single location established in 1957 at that time called Rocco's Auto Body. Mark began his career in 1980 and for the first 21 years he enjoyed the process of navigating every position in the collision center with the utmost proficiency. Always a leader Mark realized he had a gift for developing strong teams and strong relationships both internally and externally and feverishly put this talent to use once he took over the family business. Under his leadership Rocco's Collision Centers has become a top industry performer with 6 of the busiest locations in the markets they operate. Mark's philosophy on running a successful business is that if you work hard, get educated and genuinely care for your team and your customers success is inevitable.

Mark also has a career in sports management and currently represents several professional boxers who compete on HBO PPV, HBO, SHOWTIME, ESPN  to name a few.

Gerardo Cianca

Regional Director

Gerardo Cianca

Regional Director

Gerardo Cianca joined Rocco’s Collision in 2006. A native of Mexico City, Gerardo started a family in 1999 and relocated to Minneapolis, MN.

With a background in engineering and information technologies he traveled thru out the country providing training to collision centers across the nation on the use of DuPont’s mixing and Profit Management systems between 2000-2005.

During a trip to Philadelphia in the summer of 2005 he met Mark Cipparone, owner of Rocco’s Collision, for the first time. At the time Rocco’s Collision was a single facility in the heart of South Philadelphia. As Rocco’s Collision expanded and opened a new facility in Southern New Jersey, Gerardo reconnected with Mark. That second visit will prove life changing. After originally taking an IT position with Rocco’s Collision, the energy, optimism and desire to succeed guided Gerardo’s path.

Long hours, dedication and passion allowed him to expand his knowledge of the industry. Receiving training and knowledge directly from Mark,  initially as an auto damage appraiser, his hard work ethic allowed him to grow thru the ranks becoming an assistant manager, a general manager, a member of the Regional Team and currently the Regional Director of Rocco’s Collision. In his current roll Gerardo is in charge of overseeing all locations. His current goals are to keep growing as a leader and mentor for the entire team, promote the personal and professional growth of his employees, and help Rocco’s expand into new markets.

Jack Cordoves

Regional Manager

Jack Cordoves

Regional Manager

Jack Cordoves was born and raised in the heart of South Philadelphia and in 2011, he joined the family at Rocco’s Collision Centers as a shop manager. He grew up with an incredibly strong work ethic and an awesome personality to match that showed his real talent and with much success, navigated his way through the collision industry, proving to be a top professional. He is now a member of the management team as a Regional Manager.

With his extensive and outstanding insurance and collision experience, he is able to confidently provide our customers with reliable information based on his rare ability to view things from various rare perspectives. This ability has been a blessing to us at Rocco’s Collision Centers. He also has twenty-two successful years of work experience in the insurance industry under his belt. As a result of his skill, efficiency, effectiveness and excellent work ethic, he moved through the ranks, becoming versatile and highly knowledgeable in all areas of the insurance industry. It is noteworthy that the eleven years of Jack’s life prior to joining the Rocco’s collision team was spent with Progressive Insurance, where he was able to lead and develop several highly trained teams of claims specialists. It suffices to say that Jack is a vital addition to our team.

Joseph DiDonato

Regional Manager

Joseph DiDonato

Regional Manager

In 2012, Joseph DiDonato joined Rocco's Collision Center as an Auto Body Technician. Joseph worked in his hometown store where he was born and raised in South Philadelphia. After just two years with the company, he suffered a broken hand. Joseph seen by his peers as a strong individual and was given an opportunity of a lifetime, joining the corporate division at Rocco's Collision. Beginning his journey Joseph learned and mastered the front office position. With his hard work, dedication and passion to the company it has allowed him to move through the ranks. Joseph DiDonato has now managed all five of the locations successfully and effectivity. Currently Joseph is now a part of the Rocco's Collision Regional Team in just three short years and with his homegrown training, he is now set off on a new mission to train and recreate the opportunity for others. In addition, joseph also oversees the Culture committee and Safety regulations.

Mark Cipparone Jr

Manager

Mark Cipparone Jr

Manager

As the youngest member of the Rocco’s Collision Corporate Management Team, Mark Jr. has been navigating his way through the collision industry one-step at a time for the last 9 years.  Mark was first introduced to the industry at 13 years old. Mark would often accompany his father to work helping out in any way that he could. Today at 23, Mark is an effective vehicle damage appraiser traveling throughout the tristate area estimating vehicles for fleets, insurance companies, and customers.  Mark brings added value to the team with his flexibility.  In any given day, Mark can be found managing any location, always ready and willing to do whatever it takes to keep the company moving forward.

Mark is a dedicated student of the trade and consistently enjoys extreme on the job training by his more experienced teammates.  Mark is on a step-by-step mission to take over the family business and is working hard and getting educated so that he can one day achieve his goal.

Ron Riley

Customer Relations Manager

Ron Riley

Customer Relations Manager

As Customer Relations Manager for Rocco's Collision Center, Ron Riley is responsible for Quality Control Reports and the Customer Assurance of a perfect completion of repair.  Ron provides input reports to all five locations as well as to corporate management.  Not only has Ron been instrumental with customer reviews and satisfaction, but he also manages the fleet of Rocco’s Collision Loaner vehicles as well.  He brings with him years of highline automotive experience:  Having been a Customer Relations Retention Manager for a growing dealer group of five highline brands, he understands the sensitive nature surrounding having client’s car in the shop for a few days.  Ron has been known to take phone calls from clients even while on vacation and will put the clients concerns ahead of his personal plans.

In his spare time Ron is an avid golfer and dreams of being a 1 handicap.  On weekends if Ron is not golfing you’d find him spending time with family.

Maria Lisanti

Director of Office Management

Maria Lisanti

Director of Office Management

Maria Lisanti joined Rocco’s Collision in 2011.  Today, Maria is the Director of Office Management and Towing.  Her duties include managing a team responsible for the Accounts Receivable and Accounts Payable.  She has been in the collision industry since 1992 and has developed an elevated comprehension of insurance guidelines and how they pertain to Rocco’s Collision.  To help further her career she attended the Institute of Financial Education where she took accounting and management courses along with additional courses sponsored through PPG relating to collision management.  Maria began her career in the front office and through hard work and determination has evolved into senior management.  Maria’s responsibilities and opportunities will continue to grow along with the organization.  In her spare time, Maria loves to cook and spend time with her family.

Normita Cipparone

Internal Business Administrator

Normita Cipparone

Internal Business Administrator

Since joining Rocco’s Collision in 2001, Normita has developed her skills and focused her attention on everything that pertains to the back-office operations of the business. Her attention to detail and the systems that she orchestrated has earned her one of the most respected positions in the organization. As the head of several departments, Normita oversees a team of employees responsible for Accounts Receivable, Accounts Payable, Payroll and Human Resources.

Normita spent her first six years as the front office manager of the original Rocco’s location on Reed Street in the heart of South Philadelphia where she mastered the inner workings of the collision industry. Prior to her employment at Rocco’s Collision, Normita boasts fifteen years’ experience working for various top executives as a behind the scenes coordinator in the nonprofit arena.

When not at work Normita enjoys spending time with her family and frequently enjoys participating in yoga classes.

Nick Castellucci

Director of Information Technology

Nick Castellucci

Director of Information Technology

Nick is responsible for the oversight and maintenance of the day-to-day technology operations at Rocco’s Collision. As a Computer Science graduate, Nick is a skilled computer professional in the fields of Information Technology and Software Engineering. With over 10+ years’ experience, Nick’s goal is to bring cutting-edge technological advancements to the collision industry, to ensure that Rocco’s Collision provides nothing but the most streamlined experiences to their employees, customers, and insurance partnerships.

Having worked on the technical side as a Senior Software Engineer, developing a multitude of applications in the web and mobile sector relating to enhancing the day-to-day lives of consumers and business owners alike, Nick knows to integrate real life and technology. In addition, Nick has had ownership in several technology start-ups, which also gives him the managerial knowledge in knowing what his co-workers need to operate at a high rate of efficiency. He is excited to be part of the Rocco’s family, where he feels that through technology he can enhance peoples’ experiences in the collision industry.

Nicholas Castellucci

Senior General Manager

Nicholas Castellucci

Senior General Manager

Nicholas has been in the automotive collision repair industry for over 30 years. He started his career as a painter, and quickly moved into the office. From there, he entered management at the young age of 21 years old. Nicholas has worked for numerous multi-shop organizations, as well as owning his own collision center for several years. Nick puts a major focus on customer service, always trying to turn a negative experience into a positive one for the customer, making them feel comfortable in knowing they will receive a quality and safe repair. He has vast knowledge on the innerworkings of a collision center, specifically in how to streamline repairs, and to satisfy the customer and the insurance company’s needs.

As Senior General Manager of our Blackwood location, Nick responsible for the oversight and management of the day-to-day operations, ensuring a safe, clean, and friendly work environment for his employees, his customers, and his insurance partners. Nick’s work is his passion, which is clear by how people react to him, and his bedside-manner approach to collision is second to none. Nick feels that customer service is a lost art in almost every industry and feels that providing such is what separates Rocco’s from all other collision centers.

WHO WE WORK WITH

Partners